Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your jewellery must be unworn, in the exact same condition that you received it, and in its original packaging with all tags attached.

Non-returnable items:

• Earrings and pierced jewellery (Strictly non-returnable for hygiene reasons).

• Custom-made or personalized bridal orders.

• Gift cards.

Note: We highly recommend taking a continuous unboxing video when you receive your package. This helps us quickly resolve any claims regarding transit damage.

Refunds Once your return is received and inspected at our Malad store, we will send you an email or message to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

Exchanges (Damaged or Defective Items) We stand by our premium craftsmanship. We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged item for the exact same piece, please contact us within 48 hours of delivery and send your item to: Sapna Art Jewellery, Gate No 2, Shop No 32, Natraj Market, Opp Vasant Plaza, Malad West, Mumbai 400 064.

Shipping Returns You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you are returning expensive bridal sets, we highly recommend using a trackable shipping service or purchasing shipping insurance.

Need help? Contact us at at +91-98212-37581 for questions related to refunds and returns.