Privacy Policy

1. Introduction & Business Entity

Welcome to Sapna Art Jewellery (“we,” “our,” or “us”). We are committed to protecting your personal privacy and maintaining the highest standards of data confidentiality when you visit or make a purchase from sapnaarts.com.

This Privacy Policy outlines how your personal information is collected, stored, protected, and used in accordance with the Information Technology Act, 2000 and applicable digital privacy regulations in India.

2. Personal Information We Collect

When you browse, register, or place an order on our store, we collect certain personal and technical details necessary to fulfill your order:

• Customer Contact Details: Full name, mobile/WhatsApp number, and email address.
• Shipping & Billing Details: Delivery street address, city, state, postal PIN code, and landmark.
• Order Transaction History: Selected jewellery pieces, quantities, total billing amounts, and order dates.
• Technical & Device Data: IP address, browser type, operating system, and session cookies to ensure cart functionality and personalized shopping.

Note: We do NOT collect or store sensitive credit/debit card numbers, CVVs, or Netbanking passwords. All payments are processed directly through certified, PCI-DSS compliant payment gateways.

3. How We Use Your Information

Your personal data is used solely for legitimate retail and operational purposes, including:

• Processing, packing, and dispatching your jewellery orders across India.
• Sending order confirmations, tracking links, and real-time shipping notifications via WhatsApp or SMS.
• Providing prompt customer support for inquiries, order status, and assistance.
• Detecting and preventing fraudulent transactions or unauthorized website access.

4. Third-Party Sharing & Logistics Disclosure

We never sell, rent, or monetize your personal data to third parties. Information is shared only with trusted service partners strictly for order fulfillment:

• Courier & Logistics Partners: Name, delivery address, and phone number shared with authorized delivery providers (e.g. DTDC, Blue Dart, Delhivery) solely for doorstep delivery.
• Payment Gateways: Encrypted transaction handshakes for processing UPI, debit/credit cards, and Netbanking.
• Legal Obligations: If required by Indian law enforcement, court order, or governmental authorities.

5. Product Nature, Polish Disclaimer & Return Policy

In accordance with our retail trade standards:

• Imitation Jewellery Notice: All items displayed are artificial fashion, 1-Gram gold plated, Kundan, American Diamond, or anti-tarnish imitation jewellery crafted with alloy/brass bases. As printed on our store receipts: “Goods once sold will not be taken back, No Guarantee for Polish.”
• Hygiene & Final Sale Policy: For hygiene reasons, all jewellery purchases are final. We maintain a strict No Return, No Exchange, and No Refund policy.
• Transit Damage Claims: In the rare event of transit damage, customers must provide a continuous, uncut 360-degree unboxing video showing the sealed shipping package being opened within 24 hours of delivery.

6. Data Security & Cookies

Our website utilizes industry-standard SSL (Secure Sockets Layer) 256-bit encryption. All web traffic between your browser and our server is completely protected. We use cookies to maintain your shopping cart, login session, and recently viewed products.

7. Contact Information & Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to our team: