Contact Us
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Shop Address
Shop No 32, Natraj Market, Malad, Vijaykar Wadi Industrial, Vijaykar Wadi, Malad West, Mumbai, Maharashtra 400064
General Inquiries:
Client Support:
Phone
Main Office: +91 98212 37581
Business Hours
11:00 AM - 9:00 PM
Working All Days (Open 7 Days)
VISIT US
Frequent Asked Questions
What materials are used in your products?
Our products are artificial fashion and imitation jewellery crafted with alloy/brass base metals, gold/rhodium plating, synthetic pearls, Kundan, and American Diamonds. Please note that imitation jewellery requires careful personal care - always keep away from water, perfumes, hairsprays, lotions, and sweat. We do not provide any guarantee or warranty on plating durability, color fading, or stone loss after purchase.
Do you offer custom or personalized orders?
No, all items are sold strictly as ready-made catalogue designs. We do not accept custom, bespoke, or altered orders. Once an order is placed and confirmed, modifications or cancellations are not permitted.
What is your return and exchange policy?
Due to hygiene standards and the delicate nature of imitation jewellery, we follow a strict NO RETURN, NO EXCHANGE, and NO REFUND policy. All sales are final. We only provide a replacement if an item arrives broken in transit and is verified with a mandatory unboxing video.
How long does shipping take?
Estimated delivery takes 4 to 8 working days across India. Please note that delivery schedules are estimated by independent third-party courier partners. Sapna Art Jewellery is not liable for courier delays, weather disruptions, or festival transit backlogs.
Do you ship internationally?
We currently deliver primarily across India. Any special international dispatch is subject to full upfront payment, and all customs duties, local import taxes, clearing charges, and transit liabilities are strictly borne by the recipient.
How can I track my order?
Once your package is handed over to our courier partner, tracking details are sent to your provided phone number or email. You can monitor the package directly on the courier company website.
What should I do if my item arrives damaged?
To report transit damage, you MUST provide a clear, continuous, 360-degree unboxing video showing the sealed parcel and shipping label being opened from start to finish without any cuts or pauses. This must be sent to our WhatsApp (+91 98212 37581) within 24 hours of delivery. Without an unedited opening video, NO claims for damage or missing items will be accepted under any circumstances.